A Short Overview
Here’s the deal: we want you to be happy with our products. You’ve trusted us to deliver something awesome to you and we thank you for it. It’s a great responsibility, too. So in those rare cases when something goes wrong and you’re not satisfied with your product, we will do our absolute best to make it right.
If you want to cancel your order BEFORE you RECEIVE it
No problem – just drop us an email (you can just reply to your order confirmation email!) and tell us you’d like to cancel your order. No need to tell us why (unless you want t), we’re sure you’ve got your reasons.
If the order is not already dispatched, we’ll make a couple of clicks and poof! it’s gone. We’ll of course refund you the full amount.
If you’d like to return your order AFTER your RECEIVE it
If your products are unopened and in its original packaging, you can return them in 15 days after purchase and we’ll give you a full refund.
If you already opened and used the products and then decided you don’t like something, we are very sorry, but in this rare case the options are more limited. Please understand we are unable to take back used products – considering this is skincare, we can only throw it away.
We understand – this is your skin we’re talking about and sometimes things don’t work out the way we all want them to. We will try to solve your issues, so please do get in touch. We might be able to offer you a discount or send you a replacement product free of charge, if you’re willing to give us another chance. We solve this on a case-by-case basis.
If something arrived damaged
If your product arrived damaged due to our delivery company letting us all down, we can offer you a complete or partial refund (depends on whether the product can still be used) or send you a replacement product. Please get in touch and we’ll fix this. If you can, we’d appreciate a quick photo of the damaged parcel and product(s). It will make it easier for us to arrange everything with our delivery company.
How to return your items
Send an email to heybabe @ missalicecosmetics.com and we’ll help you out. You can write in your own language, if you prefer, but our reply will most likely be in English.
Below is our complete returns policy – the legal stuff. In case of questions, get in touch. But basically, we always try to make things right for both you and us (but mostly you).
Our complete returns policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without first getting in touch with us.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Primoz Jakin s.p., Dolenjska cesta 188, 1000 Ljubljana, Slovenia (EU). Please, always email us before returning an item. We cannot refund return-shipping costs if you do not contact us before shipping.
You are legally responsible for paying for your own shipping costs for returning your item. We decide refunds of return-shipping costs on a case-by-case basis.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.